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Coronavirus COVID-19 Updates from NWCU

We are committed to providing you uncommon care during this uncertain time.

Below are up-to-date resources to ensure you experience as little disruption as possible.

Scheduling a Branch Appointment
How to Bank Safely from Home
Payment Extensions, Hardship Loans, and other Financial Assistance for Members
Information about Stimulus Checks & Emergency Checks
Information about PPP Loans for Small Businesses
Watch Out for COVID-19 Scams

Branch Availability & Updates

Our branches are back to normal operating hours, but we are restricting the number of members inside our branch lobbies at one time. Please note that it may take a little while to serve those ahead of you. You're welcome to visit a branch or make an appointment for the branch.

Our employees will be wearing masks for their safety and for yours. Starting July 1, Governor Brown has ordered all Oregonians to wear masks indoors, so we'd like you to wear one, too.

Check out specific branch hours.
Updated as of 7/1/2020 at 9:00 AM.

When to Schedule a Branch Appointment

To ensure the safety of our employees and members, we ask that you limit your branch appointments for things that must be done in person, like:

  • Sign auto loan or home equity documents (others can be done digitally)
  • Open a new account
  • Change account ownership
  • Close accounts
  • Close out a CD or IRA
  • Get an instantly-issued debit card
  • Notary Public services
  • Power-of-attorney services
  • Get quarters or use a Coin Counter
  • Meet with a financial planner
  • Wire transfer
  • Some Business Services transactions
  • Safety Deposit Box (Gateway branch in Springfield only)

To make an appointment, click on the button below and fill out the appointment form.

Make an Appointment at a Branch

Other Ways to Do Your Banking

Drive-up Window
Night Drop Box
Online banking or mobile app
Phone Branch
Touch Tone Teller
Deposit Checks X X X X

Cash Checks X

Withdraw Cash X
Up to $500 with a debit card or $300 with an ATM card

Make Loan Payment X X
X X From internal accounts only
Transfer Money X
Check Account Balances X
Cashier's Check X

Send Money to Friends and Family


Bank Safely

If you feel uncomfortable coming into to a branch or our branches have closed, we have several ways for you to do your banking while you’re at home:

  • Give us a call at (800) 452-9515. We can help you with transactions, walk you through setup or transactions on eBanking, and more. We appreciate your patience with longer-than-usual hold times.
  • Bank online at or use our mobile app. You can see your balances, transfer money, deposit checks, pay loans and bills, and message us securely with questions or concerns about account specifics.
  • Use Touch Tone Teller. You can check your balance or transfer money.

Financial Assistance for Affected Members

If you’ve been financially affected by the COVID-19 (Coronavirus) outbreak, we’re here to help.

We have an existing loan modification program in place to help members when they have unexpected financial distress beyond their control. Please give us a call at (800) 452-9515 to get started.

Payment Extensions (Skip Payments). We can offer payment extensions (also known as skip payments). Note that as of 10/15/2020, we will no longer waive payment extension fees or offer additional skip pays within a 12-month period.

Hardship loan. We've created a special loan for members during this difficult time, the Hardship Loan:

  • Between $500 - $2,500
  • Rate: 0% for 90 days, 5.99% after
  • Term: up to 24 months
  • First payment not due for 90 days
  • No fees

You can apply for a Hardship Loan online.

Northwest Cash. We also offer short-term loans (Northwest Cash).

IRA Required Minimum Distributions. The CARES Act stipulates that you will not be required to distribute funds this year. If you have an IRA retirement account and have required minimum distributions scheduled, NWCU will continue to process these as scheduled, unless we are otherwise notified by you. We're sending out a letter and form to all members with an IRA account. If you don't receive this form but would like to stop or change your distributions, please give us a call at (800) 452-9515.

Stimulus Checks

You may have heard about the CARES Act, part of which includes stimulus checks for many Americans. We've created a guide that will tell you:

  • Whether you're eligible for a check
  • What to expect with your stimulus check
  • Fraud to watch out for
  • What to do after receiving your check

Read Your Guide to Getting a Stimulus Check

Emergency Checks

NWCU is not currently participating in Oregon's Emergency Checks program.

For Business Members

Local governments in Lane County have established a Small Business Emergency Loan Fund with Community Lending Works to help businesses with 20 full-time employees or less weather the COVID-19 crisis.

Our Paycheck Protection Program (PPP) is closed, but we've put together a guide to what the SBA PPP loan is, what small business members need to apply for one, and how to use it.

Learn More

Watch Out for Scams

During times like these, people often look for ways to take advantage of fear. Educate yourself to protect your identity and health.

Northwest Community Credit Union is committed to safeguarding the health of our members and employees. We'll update this page as frequently as possible.

Read What We're Doing to Protect Members & Employees