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How to Make a Loan Payment

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How to pay your loan

Congratulations on your loan with Northwest Community Credit Union!

Now that you've gotten a loan, what are the next steps?
Verify Insurance
Ways to Pay Your Loan
How to Pay Off Your Loan
What's Next After Paying Off Your Loan

Do you have a credit card? Here’s how you read and pay your credit card bill.

Verify Your Insurance

If you have a vehicle, recreational vehicle, home equity, or mortgage loan from Northwest Community Credit Union, make sure that you’ve sent in your insurance information.

If we don’t have your insurance on file, we may have to apply creditor-placed insurance on your loan, which will increase your loan payment.

To prevent this, your insurer needs to send a copy of your insurance information to us, including:

  • NWCU is listed as the lienholder
  • For vehicle loans, you’ll need full coverage comprehensive and collision insurance, with a maximum deductible of $1,000
  • For home equity loans, you’ll need hazard insurance and a maximum deductible of $2,500

Your insurer must send this information to us as soon as possible to prevent creditor-placed insurance being added to your monthly payment.

You or your insurance agent can either mail in the information or upload policy information online.

Send the insurance information to: Northwest Community Credit Union C/O Allied Solutions PO Box 58770 Tukwila, WA 98138

If you have a question about your loan, call us at (800) 452-9515. If you have a question about your creditor-placed insurance, call Allied Solutions at (800) 523-6404.

Ways to Pay Your Loan

You can pay your loan several different ways:

  • Sign up for automatic payments
  • Make a payment online
  • Transfer funds from other accounts
  • Call in your payment
  • Mail in your payment
  • Visit a branch to make your payment

Set up Automatic Payments

You can set up your monthly loan payment to be automatically deducted from your accounts at NWCU or another financial institution. This gives you control over when and where your payments come from.

To set up a recurring payment from an account you have at NWCU, you’ll:

  1. Log into online banking on your desktop or in the mobile app (get enrolled in eBanking here)
  2. Select Transactions and Funds Transfer from the left menu
  3. Select the account you’d like the funds to be pulled from every month in the “From” drop-down
  4. Select the loan you’ll be paying in the “To” dropdown
  5. Enter an amount
  6. Check the box that says “Make this a recurring transaction” and then select how often you’d like the transaction to occur
  7. Choose the date you’d like the payment pulled every month and select an end date (or check the “Repeat Forever” box)
  8. If you’d like, you can fill out the Memo to remind yourself what payment it’s for
  9. Click or tap the Transfer Funds button

You’re all done! The funds will be pulled from your account automatically after you set this up.

To delete a recurring transaction, you'll need to delete both recurring transactions and any single transactions that have already been queued.

To delete recurring transactions:

  1. Select Activity Center from the left menu
  2. Click on Recurring Transactions
  3. Find the recurring payment you’d like to cancel or delete
  4. Click on Actions and then “Cancel Series.”

Once you’ve cancelled the recurring transaction, there’s one more step:

  1. Click on Single Transactions
  2. You may see one more payment with an “Authorized” status; click on it to see when it will process. The process date may be next month, so you’ll need to delete this transaction as well.
  3. Click on Actions
  4. Click on Cancel

Now you’ve deleted your recurring funds transfers and any that were in queue to be processed.

If you’d like your payment to be pulled directly from another institution on a specific date every month, please give us a call and we can set it up for you or stop the regular payments.

Make a Loan Payment Online

If you have one of these loans, you can make a payment online from another checking account using an ACH payment:

  • Auto and RV loans
  • Personal loans

Currently, we cannot take online payment for mortgages or home equity loans

Note:

  • You will need your checking account number and routing number of the account being used for the ACH loan payment.
  • Online payments require a balance, so we cannot take principal-only payments at this time.
  • You may only pay up to 30 days in advance.

Make a Loan Payment Online Now

Transfer Funds from Other Accounts

If you’d like to make your payment manually every month, you can transfer funds from NWCU accounts or accounts at other institutions.

To transfer funds from another institution, you’ll first need to enable External Transfers to link outside accounts to your NWCU accounts. Once you’ve enabled and verified your accounts at another institution, you can transfer your payments from them.

To transfer money from NWCU accounts or external accounts that you’ve verified:

  1. Log into online banking on your desktop or in the mobile app
  2. Select Transactions and Funds Transfer from the left menu
  3. Select the account you’d like the funds to be pulled from every month in the “From” drop-down
  4. Select the loan you’ll be paying in the “To” dropdown
  5. Enter an amount
  6. Select the date when you’d like the funds to transfer and fill out the memo box if you’d like
  7. Click or tap the “Transfer Funds” button

Call, Mail, or Visit a Branch to Make a Payment

If you’d rather speak to someone about your payment, visit any branch or give us a call at (800) 452-9515 to make your payment. If you pay via ACH or debit card over the phone, there is a $20.00 fee.

You can mail in your payment every month. Include your loan number on your check and mail it to:
Northwest Community Credit Union
P.O. Box 10607
Eugene, OR 97440

Paying Off Your Loan

Congratulations, you’re ready to pay off your loan! There are a few ways you can do that:

  • Give us a call
  • Come into a branch
  • Pay off and close your loan in eBanking

Please call or visit a branch for auto loan payoff to ensure your title is delivered to the correct address.

If you come into a branch to pay off your loan, you’ll need to pay with one of 4 payment types:

  • Cash
  • Check
  • Cashier’s check
  • Funds from an NWCU account

To pay off your loan online:

  1. Log into online banking on your desktop or in the mobile app
  2. Select Transactions and Payoff My Loan
  3. In the From dropdown, choose the account you’d like your payoff to come from. If you’ve linked up accounts from other institutions, they’ll show up here
  4. In the To dropdown, choose the loan you’d like to pay off. Don’t worry about the amount that shows up in that column—you’ll see the payoff amount below
  5. In the Payment Type dropdown, choose “Pay off and close”
  6. The amount field will auto-populate to the current payoff amount
  7. Click or tap Continue to process your payoff

What Happens After Your Loan is Paid Off?

If there’s a title associated with your loan (like for a car or boat), you should receive it in about 2 - 3 weeks after paying off your loan. We’ll mail it to the address listed for the primary loan holder.