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How to Update Your Address and Other Personal Information

Making sure that your personal information is up to date with NWCU is important. From time to time, we need to contact you about your account or about important changes that are happening with the credit union that may affect you, and if we don’t have the right information, it means that we’re not reaching you.

What is Personal Information?

Personal information includes things like birth dates, full name, phone numbers, and email addresses.

Beneficiaries aren’t considered personal information, but it’s important that you keep those up-to-date, too.

How to Update Your Personal Information

By Phone or In the Branch

You can give us a call at (800) 452-9515 to update your personal information. We may ask you a few questions to confirm your identity—we do this for your security and to ensure that other people can’t pretend to be you to change your information. If you’re not able to verify your identity with the security questions, we’ll send you a DocuSign document. Note that we don’t mail out new debit cards or credit cards for 30 days after an address change over the phone to reduce fraud.

You can also visit a branch to update your personal information.

Online in eBanking

Making sure your contact information is current in eBanking is important because eBanking uses the information you enter to contact you with Secure Access Codes or alerts you set up. You can update your information within eBanking by following these steps:

  1. Select Preferences
  2. Select Security Preferences
  3. Select Secure Delivery
  4. You can Edit, Add, or Delete phone numbers, SMS information, and emails now. You can add as many numbers or emails as you'd like. Make sure to save!

If you’re having trouble or have questions, send us a Secure Message in eBanking.

When to Update Your Personal Information

Any time you make a big change in your life is a good time to update your personal information. That includes things like:

  • Moving to a new place
  • Getting a new phone number or email address
  • Graduating college
  • Getting married
  • Having children
  • Changing your name (note that name changes require new identification or court documents and a new signature card)

If you haven’t had any of these life changes, double check your info with us every year or so to make sure everything’s still up to date.

Don’t Forget Business Accounts

If you have a business account with us, don’t forget to update those accounts, too! Specify that you’d like to update both personal and business accounts with us.