July 2008 Events
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Northwest Community News and Events for 2008

June 2008--Some checks did not clear until May 10 or May 31

On March 18 and April 6, Northwest Community Credit Union did not receive files from the Federal Reserve. These files are part of a continual electronic process that occurs throughout America (where stores, businesses and banks exchange and transmit written checks that have been digitally scanned).

On Saturday, May 10, 2008, we processed the missing file from April 6. On Saturday, May 31, we processed the missing file from March 18. There were about 5,000 checks that may have been written between early March and early April. All of the checks have a posting date of 5/10/08 or 5/31/08 regardless of when they were actually written, but are effective dated according to when the Federal Reserve received the information.

The delay in processing means that some check numbers will show as check number “0” (zero) and you will not be able to access images of those checks. We were unable to recover check images from the May 10 posting but we can order a copy of check images if they have a posting date of 5/31/08. We sincerely apologize for any inconvenience caused by the delay and the resulting missing details. Unfortunately, this could not be avoided.

Answers to frequent questions:

Question: Have these checks now been posted to my account?
Answer: Yes, they were posted on May 10 or May 31.

Question: What if I think a check has not yet been posted to my account?
Answer: All checks from these missing batches have been processed. If you still think your check has not cleared, you may want to contact the person or company to which you wrote the check and make sure they have received it.

Question: Did the person or company I wrote the check to get the money?
Answer: Yes.

Question: Did the person or company I wrote the check to get the money on time?
Answer: They should have. This delay in posting was only when it cleared your account.

Question: What if I need a copy of my check image?
Answer: We were not able to recover check images for the May 10 posting, but we were able to recover check images from the May 31 posting. You can order copies of check images for the checks posted on May 31.